deliveries and returns

DELIVERY AND RETURNS POLICY

Deliveries 🚛

→Territory of deliveries

Purchasers are expressly informed that the Site only offers delivery of Products to metropolitan France, Corsica and bordering countries.

→ Delivery methods

Products ordered on the Site are delivered to the address indicated at the time of the Buyer's Order or Subscription as the "delivery address" (which may be different from the billing address), which may only be located in one of the countries referred to in article 8.1.

Subject to availability, the Buyer may choose between two delivery methods:
- Delivery to a Point Relais
- Home delivery.

→ The Company reserves the right to modify the chosen delivery method at any time.

The Purchaser is informed, before the Order is validated, of the possible delivery methods and the times and costs corresponding to each of these methods.
The Purchaser must select the desired delivery method and provide all the information required for the effective delivery of the Product using this method.

Return Policy 📦

 RETURN POLICY

We accept returns within fourteen days of receipt of your order.
Products must be returned in new condition, with their label. They must not have been used, soiled, damaged or marked.

→ How to return your items?

Step 1: Send an e-mail to contact@sevenpm.fr indicating the order number and the item(s) you wish to return.Contact a carrier (La Poste, Chronopost or other) to obtain a return slip to place on your package.

Step 2 Now that your package is ready, simply return it to the following address:
32 La Canebière
13001
Marseille
Tél : 06 66 23 43 91

To prevent any loss of products during return transport, we advise you to send all returns by recorded delivery with acknowledgement of receipt or by Colissimo, otherwise we will not be able to refund your products. 

Return shipping costs are the sole responsibility of the Customer.

If the above-mentioned conditions are met, you will be reimbursed for the amount of the returned items (excluding delivery costs). Your refund will take effect within fourteen days from the date of receipt of the items/your return package by our services. You will be reimbursed by a credit to the bank account used for payment.